Don & Joyce of Salt Lake City, Utah

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Don & Joyce of Salt Lake City, UtahKevin Hill2016-03-28T17:45:48-06:00

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Stair Lift

Google Rating

4.3

Western Stairlifts

4.3

Judy Dykman

20:36 06 May 19

I purchased a Go Go Cart from Mr. Hill June 20, 2016 that previously belonged to his father. I've had problems with it. The second man who serviced it charged us $313.00 for changing the battery but the cart still doesn't work. My husband and I called him about the failed repair and he initially promised to help, but he didn't and now he won't accept our calls. I feel badly that he won't take his father's cart back and give us at least a partial refund because I've had it nearly 3 years. I need the money the repairman charged us so I can pay someone else to fix it. I'm handicapped now and need the cart to get around. I am very disappointed about my experience and want others to be forewarned when dealing with him!

Jamie K

02:14 29 Oct 18

My grandma has had too many problems with this companies service. Her stairlift constantly breaks, they will come out and "fix" it then in breaks again in a month or two. Each time they come out they charge her $95 even for the one time that they just had to flip a switch which they could have had her do over the phone. She now has a broken stairlift and is stuck upstairs and we are trying to find someone that can actually fix it. Kevin did come out the next day and fixed the stairlift. I will evaluate this review in a couple of months if the lift continues to work as she has had it working 1-2 months before. Update - The stairlift has been working well now and Kevin keeps checking to make sure everything is still going great.

Google User

20:24 20 Apr 18

The most amazing customer service and problem solving skills. We had a situation that would have thrown any other company into a tailspin. Western Stairlifts solves the problem, did it with a smile, and obits less then the competition. I could not recommend this company more. I am not one to leave reviews but they hands down deserve all the accolades possible! Highly recommended

Madge Clark

20:46 27 Jun 15

Thank you Kevin for your help and expertise in creating a way to put a stair lift on my garage steps. Other companies said it could not be done but you were able to build what was needed. You were very professional and personal in your work and I am so grateful I phoned your company. You worked hard installing the lift and it works great. I will be sure to pass the good word along and I will recommend you to all. You run an up scale business. If you need me as a referral, please feel free to have anyone phone me with their questions about your service.

Ben Knaak

21:05 03 Jun 15

You have made my day. The lift you installed to replace stairs at my back door works beautifully. Not only does it work instead of stairs, but also for my wheelchair access. I am more than pleased at how clean your workman left the area, and the short amount of time it took to install. He was very knowledgeable about the lift, and especially good at teaching us how to use it. I would recommend western chairlift without hesitation.

Joe Hauptman

19:39 18 May 15

I had purchased a used Harmar stair lift from a friend who had it in the home they'd purchased. I sold it at cost to a friend who needed it in their home, but I had lost one of the white nylon runners that the chair used to climb. I installed it, but it was not safe to operate as it could fall off the track. I contacted Harmar, who would not sell me the piece. I contacted the distributors listed on their website and none of them claimed to carry Harmar products. Finally after emailing and calling a few people, Western Stairlifts returned my call and offered to give me the part that I needed. If I paid for shipping, they would mail it to me. I was driving down to SLC the following day, so the man I spoke with left it out front for me. It was just what I needed, and he did not need to do that at all. He didn't even charge me for it. What honorable folks. I don't have a need for their services, but I will definitely refer others to them who do.

Jane Errion

14:25 09 Apr 15

When a dear friend was in need of a walk in tub as a requirement to return home following an extended hospital and rehab stay, Kevin and Western Stairlifts came to the rescue. Within one week, Kevin's son took care of removing the old tub, installed the necessary plumbing/electrical, new framing, new tile, everything needed for my friend to have a beautiful new walk in tub with jets. The new tub allowed my friend to relax and relieve back pain that was a constant companion. Unfortunately, she has now passed away. Her last weeks were greatly eased by using the tub. Do not hesitate to call Keith when you need help with equipment that will allow someone you love to stay living at home. Investing in equipment to ease someone's suffering or improve independence is always a good investment, no matter how long it gets used. Many thanks to Keith and son for a wonderful job. I will not hesitate to refer friends or use your services in the future.

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